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Die Socialisten - Junior Customer Support Agent [m/f]

Die Socialisten - Junior Customer Support Agent [m/f]

Come work for Die Socialisten! Vienna’s leading social software company has been focusing on designing and creating applications and marketing solutions for social media networks like Facebook, Instagram, Twitter & Co. since 2007. As such, we are currently Austria’s only company in the Facebook Marketing Partners program. With Swat.io and Walls.io, our software-as-a-service (SaaS) products, Die Socialisten have been providing professional B2B solutions for social media management and aggregation since 2013 and are currently serving well-known brands like Cisco, BMW, Dell, Amazon, Prada, Ford Motor Company, ARD, Burda, derStandard.at, Drei Hutchison, ÖBB, ORF, Raiffeisen, Red Bull Media House or ZDF.
For our team, we are now looking to hire a

Junior Customer Support Agent [m/f]

 

KEY RESPONSIBILITIES
• Providing excellent technical service for our valued customers
• Providing rapid, friendly and proficient responses to our customers
• Make our customers feel at home using our products
• Help to shape a friendly, competent and reliable image towards our customers
• Tackle internal requests for support and interact with all our teams


YOU’RE THE RIGHT ONE FOR THIS POSITION
• ..., because closing the day with an empty ticketing inbox motivates you
• ..., because you are confident about using different social media platforms and may even manage your own             social media account or page
• ..., because you have a basic knowledge of web development (HTML, CSS)
• ..., because you are fluent in English and German
• ..., because you already have experience in online support for SaaS products (Bonus)


WHAT TO EXPECT
• 90% of our customer support is on line (Intercom / Mail)
• 10% of our customer support is over the phone
• Support in English and German
• Close collaborations with our development, sales and marketing teams


OUR OFFER
• Room for own ideas and improvements to the products
• We love having dinner and drinks together and do BBQs during summer times in our own patio
• Diversity welcome: Our team is as international as is our audience, which makes English a must-have.                Everything else is a bonus            
• We’re family friendly. We guarantee the same job after returning from parental leave
• Personal budget for training and conferences
• Free Wiener Linien card
• Part-time position (20h) in Vienna (no Remote Work)
• Working times between 08:00 and 20:00
• Minimum gross salary based on IT-KV AT (“Berufseinsteiger”) is EUR 917,92. We're offering EUR 1.000 for this    position
• Start: Anytime!

YOUR APPLICATION
If this job posting got your attention, we cannot wait to meet you! Please upload your application including resume and references! Your contact is Ray Singca.

Find out more at https://swat.io, our Blog, or Facebook & Twitter.
More about Walls.io on https://walls.io, our BlogFacebook & Twitter.
More about "Die Socialisten" on http://die.socialisten.at, Facebook & Twitter.

 


Additional information

Location Vienna
Position type Part-time employee
Start of work As of now

Responsible

Ray Singca